Frequently Asked Questions (FAQ)

How long does shipping take?

(UPDATED – International clarity added)

Shipping times vary by product line and manufacturer. Below is a clear breakdown so you know exactly what to expect:

SMR Patrol & Fire Line

  • Same-day local pickup available in Ottawa

  • Next-day shipping on most in-stock items within Canada

  • USA & International: Transit times vary by destination and customs clearance

Feniex Products

  • Drop-shipped directly from the United States

  • Typical delivery time is 2–3 weeks, depending on customs clearance and carrier delays

ZZ-2 Products

  • Stocked in Montreal and Vancouver warehouses

  • Usually ship within 1–3 business days

Noxsolis, J.W. Speaker & Starr Lighting

  • Drop-shipped from Vancouver-area warehouses

  • Typically ship within 1–3 business days

Please note:
Shipping timelines are estimates only and may vary due to carrier delays, customs processing, weather conditions, or peak shipping periods. International orders may experience additional delays related to customs clearance.

Where do you ship from?

(UPDATED – International framing added)

We ship from multiple locations depending on the product:

  • Ottawa, Ontario – SMR Patrol & Fire Line

  • Montreal & Vancouver – ZZ-2

  • Vancouver-area warehouses – Noxsolis, J.W. Speaker, Starr

  • United States – Feniex

This multi-warehouse approach allows us to offer faster delivery where possible while supporting premium brands across Canada, the USA, and select international destinations.

Do you ship internationally?

🆕 NEW

Yes. We ship to Canada, the United States, and select international destinations.

International customers should note:

  • Duties, taxes, brokerage fees, and import charges are not included in product prices or shipping

  • All import-related fees are the buyer’s responsibility

  • Delivery timelines may vary based on customs clearance

Are your emergency warning lights legal where I live?

🆕 NEW (Critical)

Vehicle lighting laws vary by country, state, province, and municipality.

Strobe My Ride sells vehicle lighting equipment only and does not grant or verify authorization for on-road use. The buyer is responsible for:

  • Confirming whether a product is legal for their jurisdiction

  • Ensuring they are authorized to use restricted colours or patterns where applicable

Certain colours and configurations may be restricted to authorized emergency or government vehicles. Purchase does not grant authorization for on-road use.

Are your emergency warning lights compliant for use in Canada?

(UPDATED – clearer scope)

Yes. Many of our products — particularly within the SMR Patrol & Fire Line — are designed to meet Class 1 SAE J595 and J845 standards commonly required for professional fleet and emergency vehicle use in Canada.

It remains the responsibility of the vehicle operator to ensure compliance with:

  • Provincial regulations

  • Municipal bylaws

  • Ontario Book 7, where applicable

If you’re unsure which product is appropriate for your application, we’re happy to help.

What vehicles are your warning lights designed for?

Our products are commonly used on:

  • Emergency and response vehicles

  • Tow trucks and roadside service vehicles

  • Construction and infrastructure fleets

  • Municipal and utility vehicles

  • Commercial fleet vehicles requiring enhanced visibility

If you’re unsure whether a product is suitable for your vehicle or use case, contact us before ordering.

Do you offer installation services?

We do not perform installations directly, but:

  • We work with trusted third-party installers familiar with SMR products

  • We can recommend installers where possible

  • We support installers with wiring guidance and technical assistance

Whether you’re using a professional upfitter or installing in-house, we’re here to help.

What is the 3-Year “No BS” Warranty?

(UPDATED – International note added)

Our SMR Patrol & Fire Line products are backed by a 3-year “No BS” warranty, covering manufacturer defects and workmanship issues under normal use.

For international customers:

  • Warranty service is handled on a repair or replacement basis

  • Customers are responsible for shipping and applicable duties

Warranty terms may vary for third-party brands. Details are listed on individual product pages.

Can I return or exchange a product?

(UPDATED – International clarity added)

Return and exchange eligibility depends on the product and condition:

  • Items must be unused and uninstalled

  • Special-order or drop-shipped items may have different return conditions

  • Shipping costs are typically non-refundable

International orders:

  • Customers are responsible for return shipping and all duties/taxes

  • Products returned due to legality or compliance issues are not eligible for refund

Please contact us before returning any product so we can confirm eligibility and provide instructions.

Do your products come with instructions and support?

Yes.

  • Most products include manufacturer instructions

  • We provide technical guidance and support

  • Additional resources are available in the SMR Knowledge Hub and on product pages

I’m not sure which product I need. Can you help?

Absolutely.

Choosing the right warning lighting depends on:

  • Vehicle type

  • Mounting location

  • Visibility requirements

  • Local compliance considerations

If you’re unsure, contact us and we’ll guide you toward the right solution for your application, not just the most expensive option.

How can I contact Strobe My Ride?

📞 Phone: 613-499-9111
📧 Email: sales@strobemyride.ca
📍 Based in Ottawa, Ontario — Shipping Canada-wide, USA & select international destinations