International Compliance, Duties & Warranty Policy

Understanding International Compliance in Business

Effective Date: August 2025

This policy applies to all orders shipped outside of Canada and forms part of Strobe My Ride’s Terms of Service.

🌍 Legal Compliance (Critical)

Vehicle lighting laws vary by country, state, province, and municipality.

By purchasing from Strobe My Ride, you acknowledge and agree that:

  • You are solely responsible for ensuring products are legal for installation and use in your jurisdiction.

  • Strobe My Ride does not provide legal advice or guarantee legality outside of explicitly stated applications.

  • Products purchased for use in restricted jurisdictions are non-refundable on the basis of legality or compliance.

🚫 Restricted Use & Impersonation

  • Products may not be used to impersonate emergency services (Police, Fire, EMS).

  • Use of restricted colours, patterns, or placements where prohibited is strictly the customer’s responsibility.

💰 Duties, Taxes & Import Fees

  • International prices do not include duties, taxes, brokerage fees, or import charges.

  • All import-related fees are the sole responsibility of the customer.

  • Duties, taxes, and brokerage fees are non-refundable, even if a product is returned.

  • Orders refused due to unpaid fees may be refused upon return or have all associated costs deducted from any refund.

🔧 Warranty & Service (International Orders)

Strobe My Ride supports international customers through repair or replacement, not refunds.

  • Warranty service is handled on a repair or parts-replacement basis.

  • Customers are responsible for:

    • Shipping products to Strobe My Ride

    • All duties, taxes, and brokerage fees (both directions)

  • Full product replacement is provided only when repair or part replacement is not feasible.

📦 Returns (International Orders)

  • Returns are accepted only if unused, uninstalled, and un-bench tested.

  • Customers are responsible for:

    • All return shipping costs

    • All duties, taxes, and brokerage fees

  • Products returned due to legality, compliance, or local restrictions are not eligible for refund.

  • Original shipping charges are non-refundable.

🔒 Acceptance

By placing an international order, you expressly acknowledge that you have read, understood, and agree to this policy, the Terms of Service, and the Return & Refund Policy.

The Importance of International Compliance

International compliance is crucial for businesses operating across borders. It ensures that companies adhere to various legal standards, regulations, and norms in different countries. By following these regulations, businesses can avoid legal issues and foster trust with stakeholders. Therefore, investing time and resources into understanding and implementing international compliance is beneficial for any global business, as it lays the foundation for sustainable operations.

Duties and Responsibilities in Compliance

Companies must be aware of their duties when it comes to international compliance. This includes understanding the specific laws and regulations of each market they operate in. However, this can be challenging, as regulations vary significantly by country. So, engaging legal experts or compliance officers can help navigate these complexities effectively. By doing so, businesses can ensure they meet all necessary obligations, thus avoiding hefty fines and damage to their reputation.

The Role of Warranty Policies in Compliance

Warranty policies also play a significant role in international compliance. These policies must align with local regulations to be valid. For instance, what is considered a fair warranty in one country might differ greatly in another. Because of this, companies must adapt their warranty policies to meet the local consumer protection laws. This not only ensures compliance but also improves customer satisfaction, as clients feel secured when purchasing products with credible warranties.