Refund policy

Strobe My Ride Return, Refund and Warranty Policy

Effective date: August 24, 2026

Strobe My Ride is committed to fair, straightforward service. Because emergency warning lights are specialized electrical products, return eligibility depends on the product’s condition, fulfilment source and whether it was ordered or configured specifically for the customer.

This policy applies to purchases made through StrobeMyRide.ca unless different terms were provided in writing before purchase.

Standard Canadian Returns

You may request a return of an eligible standard-stock product within 14 calendar days of delivery.

To qualify, the product must be:

  • Unused and uninstalled

  • Unpowered and not bench-tested

  • Unwired, unmodified and undamaged

  • Complete with all accessories, hardware and documentation

  • Returned in its original, unmarked packaging

  • Accompanied by proof of purchase

Opening a package for visual inspection does not automatically make a product ineligible. However, once an electrical product has been powered, wired, installed or modified, it is considered used and cannot be returned as new.

Return requests must be approved by Strobe My Ride before anything is shipped back. Unauthorized returns may be refused.

Return Shipping and Original Shipping Costs

Customers are responsible for return shipping on change-of-mind returns, compatibility mistakes and incorrect product selections.

Original shipping charges are non-refundable unless:

  • Strobe My Ride shipped the wrong product

  • The product arrived damaged

  • The product was materially different from its listing

  • Applicable law requires otherwise

If an order originally qualified for free shipping and a discretionary return reduces the retained order below the free-shipping threshold, the actual outbound shipping cost may be deducted from the refund.

Strobe My Ride is not responsible for return packages that are lost or damaged in transit. We recommend using a tracked and insured shipping service.

Restocking Fees

Eligible standard-stock products returned within the 14-day return period will not normally be charged a restocking fee when they are complete, unopened or in fully resalable condition.

A restocking fee of up to 20% may apply when:

  • An exceptional return is approved after 14 days

  • Packaging has been opened, marked or damaged

  • Parts, hardware, instructions or accessories are missing

  • The product was obtained from a third-party warehouse or supplier specifically for the order

  • Additional inspection, repackaging or supplier return costs apply

Any known restocking fee will be disclosed when the return is authorized whenever reasonably possible.

Feniex Products — Manufacturer-Direct and Final Sale

Feniex products sold through StrobeMyRide.ca are fulfilled directly from Feniex Industries in the United States and are not stocked at Strobe My Ride’s Ottawa location.

Once a Feniex order has been submitted to the manufacturer, it cannot be cancelled, changed, returned or refunded for:

  • Change of mind

  • Incorrect product selection

  • Compatibility issues

  • Project cancellation

  • Delivery timing that remains within the stated estimate

Customers should confirm product compatibility, configuration and suitability before ordering. Contact Strobe My Ride before purchase if assistance is required.

This final-sale provision does not remove coverage for:

  • Products damaged during delivery

  • Incorrect products being supplied

  • Confirmed manufacturing defects

  • Applicable manufacturer warranty

  • Rights that cannot legally be excluded

ZZ2 and Other Warehouse-Sourced Products

ZZ2 products are generally sourced through Canadian warehouses and may require additional processing time before shipment. They are not necessarily stocked at our Ottawa location.

Unless a product page or written quote identifies the item as special order or final sale, eligible ZZ2 products may be considered for return under the standard Canadian return requirements.

Supplier-approved returns may be subject to:

  • Return shipping costs

  • Supplier restocking fees of up to 20%

  • Non-refundable original shipping charges

Orders cannot be cancelled after supplier processing or shipment has begun unless Strobe My Ride confirms otherwise in writing.

Custom, Commercial and Special Orders

The following are final sale unless Strobe My Ride agrees otherwise in writing:

  • Custom-colour or custom-configured products

  • Products with customized wiring, connectors, programming or branding

  • Cut-to-length products

  • Products manufactured or sourced specifically for a customer

  • Special-order products

  • Dealer, wholesale and specially priced fleet orders

  • Large-quantity commercial or government orders procured specifically for the purchaser

Deposits and supplier costs associated with custom or special orders are non-refundable once production or supplier processing has begun.

Non-Returnable Products

The following products are not eligible for change-of-mind returns:

  • Installed, wired, powered or bench-tested products

  • Used, altered, damaged or incomplete products

  • Products damaged through incorrect wiring, polarity, voltage or installation

  • Feniex manufacturer-direct products after supplier submission

  • Custom, special-order, commercial-volume or personalized products

  • Clearance or final-sale products

  • Gift cards

  • Products missing original packaging, hardware or accessories

  • Products returned because the purchaser is not authorized to use a particular colour or flash pattern

  • Products returned because of local legality or regulatory restrictions

  • Products that are incompatible when compatibility requirements were accurately disclosed before purchase

If Strobe My Ride provided materially incorrect written compatibility or compliance information, contact us so the circumstances can be reviewed.

Order Cancellations

Cancellation requests should be submitted as soon as possible.

Standard-stock orders may be cancelled before fulfilment begins. Cancellation is not guaranteed once an order has been packed, transferred to a warehouse, submitted to a supplier or shipped.

Manufacturer-direct, special-order and custom products cannot be cancelled after supplier submission or production begins.

Incorrect, Missing or Shipping-Damaged Products

Inspect your order promptly after delivery.

Please report visible shipping damage, missing items or an incorrect product within seven calendar days of delivery. Delayed reporting may limit our ability to recover the loss from the carrier, but it does not automatically eliminate any rights that cannot legally be excluded.

Include:

  • Your order number

  • Photographs of the shipping box and label

  • Photographs or video of the product and damage

  • A description of what is missing or incorrect

Keep the product, packaging and shipping materials until the claim is resolved.

Strobe My Ride will coordinate the carrier claim and determine the appropriate replacement, repair, parts shipment or refund. Do not file a separate carrier claim unless we ask you to do so.

Defective Products and Warranty Claims

The seven-day delivery-reporting period does not replace or shorten the product’s warranty.

If a product develops a suspected manufacturing defect, stop using it and contact Strobe My Ride before removing, modifying or returning it.

Warranty periods vary by product line and manufacturer. The warranty stated on the applicable product page or written quotation governs that product.

Warranty service may include:

  • Troubleshooting and technical support

  • Replacement components

  • Repair

  • Product replacement

  • Another remedy required by applicable law

A refund is not the standard remedy for a warranty claim after a product has been used or installed. When practical, Strobe My Ride or the applicable manufacturer will repair or replace a confirmed defective product.

Warranty coverage does not normally include:

  • Incorrect installation or wiring

  • Reversed polarity or incorrect voltage

  • Physical damage, impact or abuse

  • Water intrusion caused by improper installation

  • Unauthorized modification or repair

  • Normal wear

  • Vehicle electrical problems

  • Use outside the product’s stated specifications

Customers may be required to provide photographs, video, wiring information or complete reasonable troubleshooting before a warranty return is authorized.

International Orders

Online checkout is currently intended for Canadian delivery addresses. International dealer, fleet or special-order inquiries may be considered by prior arrangement.

For any order shipped outside Canada:

  • The purchaser is responsible for duties, taxes, brokerage fees and import charges

  • Import charges are not included unless expressly stated

  • Customs and carrier delays are outside Strobe My Ride’s direct control

  • Original shipping, duties, taxes and brokerage charges are non-refundable

  • Return shipping and return-related import charges are the purchaser’s responsibility

  • A return must receive written authorization before shipment

  • Feniex and other manufacturer-direct or special-order products remain subject to their applicable final-sale terms

If an international shipment is refused, abandoned or returned because import charges were not paid, the resulting shipping, brokerage and supplier costs may be deducted from any refund for which the order is otherwise eligible.

International customers are responsible for confirming local laws, product authorization, colour restrictions and import requirements before ordering.

Refund Processing

Approved refunds are issued only after the returned product has been received and inspected.

If the return is approved:

  • The refund will be issued to the original payment method

  • Applicable shipping, restocking, missing-part or supplier charges will be deducted

  • We will notify you when the refund has been processed

Please allow approximately 5–10 business days after processing for the refund to appear, depending on the bank or payment provider.

Exchanges

Eligible products may be exchanged with prior approval. Any price difference, additional shipping cost or applicable restocking fee must be paid before the replacement product is shipped.

For the fastest resolution, a customer may be asked to place a new order while the original eligible product is returned and refunded separately.

How to Request Support or a Return

Contact Strobe My Ride before returning any product:

Email: sales@strobemyride.ca
Phone: 613-499-9111
Location: Ottawa, Ontario, Canada

Include:

  • Your order number

  • The product involved

  • The reason for the request

  • Photographs or video, when applicable

If approved, return instructions and the correct return address will be provided. Products sent without authorization may be refused or returned to the sender.

Mandatory Consumer Rights

Nothing in this policy limits or excludes any right or remedy that cannot legally be waived under applicable consumer-protection legislation.

By completing a purchase through StrobeMyRide.ca, the purchaser acknowledges the return, cancellation, fulfilment and warranty conditions disclosed before purchase.

Strobe My Ride reserves the right to inspect returned products and refuse discretionary returns that do not meet this policy.

Strobe My Ride
Canadian Owned and Operated
Ottawa, Ontario
Be Seen. Be Safe.