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Refund policy

Strobe My Ride Return, Refund and Warranty Policy

Effective date: August 31, 2026

Strobe My Ride is committed to fair, straightforward service. Because emergency warning lights are specialized electrical products, return eligibility depends on the shipping destination, product condition, fulfilment source and whether the product was ordered or configured specifically for the customer.

This policy applies to purchases made through StrobeMyRide.ca unless different terms were provided in writing before purchase.

1. Canadian Returns

Customers receiving eligible standard-stock products within Canada may request a return within 14 calendar days of delivery.

To qualify, the product must be:

  • Unused and uninstalled

  • Unpowered and not bench-tested

  • Unwired, unmodified and undamaged

  • Complete with all accessories, hardware and documentation

  • Returned in its original, unmarked packaging

  • Accompanied by proof of purchase

Opening a package for visual inspection does not automatically make a product ineligible.

However, once an electrical product has been powered, wired, installed, programmed, modified or otherwise used, it cannot be returned as new.

Return requests must be approved by Strobe My Ride before anything is shipped back. Unauthorized returns may be refused.

2. United States Orders — Final Sale

Unless expressly stated otherwise, orders shipped to the United States are final sale and are not eligible for change-of-mind returns or exchanges.

U.S. orders are not eligible for return because of:

  • Change of mind

  • Ordering the wrong product

  • Ordering the wrong colour or configuration

  • Customer preference

  • Compatibility issues that could reasonably have been confirmed before purchase

  • Project cancellation

  • Local or state restrictions

  • Customer authorization requirements

  • Import duties, tariffs, brokerage or customs costs

This final-sale provision does not remove coverage for:

  • Products damaged during shipping

  • Incorrect products supplied by Strobe My Ride

  • Confirmed manufacturing defects

  • Applicable product warranty coverage

  • Rights or remedies that cannot legally be excluded

Customers are encouraged to contact Strobe My Ride before ordering if they are uncertain about compatibility, specifications, colour restrictions or intended application.

3. Return Shipping and Original Shipping Costs

For eligible Canadian change-of-mind returns, customers are responsible for return shipping.

Original shipping charges are non-refundable unless:

  • Strobe My Ride shipped the wrong product

  • The product arrived damaged

  • The product was materially different from its listing

  • Applicable law requires otherwise

If an order originally qualified for free shipping and a discretionary return reduces the retained order below the applicable free-shipping threshold, the actual outbound shipping cost may be deducted from the refund where permitted.

Strobe My Ride is not responsible for unauthorized return packages or return packages that are lost or damaged in transit.

Tracked and insured shipping is strongly recommended.

4. Restocking Fees

Eligible Canadian standard-stock products returned within the 14-day return period will not normally be charged a restocking fee when they are complete and in fully resalable condition.

A restocking fee of up to 20% may apply when:

  • An exceptional return is approved after 14 days

  • Packaging has been opened, marked or damaged

  • Parts, hardware, instructions or accessories are missing

  • The product was obtained from a third-party warehouse or supplier specifically for the order

  • Additional inspection, repackaging or supplier return costs apply

Any known restocking fee will be disclosed when the return is authorized whenever reasonably possible.

U.S. final-sale orders do not become returnable by paying a restocking fee.

5. Feniex Products — Manufacturer-Direct and Final Sale

Feniex products sold through StrobeMyRide.ca are fulfilled directly through Feniex Industries and are not stocked at Strobe My Ride's Ottawa location.

Once a Feniex order has been submitted to the manufacturer, it cannot be cancelled, changed, returned or refunded for:

  • Change of mind

  • Incorrect product selection

  • Compatibility issues

  • Project cancellation

  • Delivery timing that remains within the stated estimate

Customers should confirm product compatibility, configuration and suitability before ordering.

Contact Strobe My Ride before purchase if assistance is required.

This final-sale provision does not remove coverage for:

  • Products damaged during delivery

  • Incorrect products being supplied

  • Confirmed manufacturing defects

  • Applicable manufacturer warranty

  • Rights that cannot legally be excluded

6. ZZ2 and Other Warehouse-Sourced Products

ZZ2 products are generally sourced through Canadian warehouses and may require additional processing time before shipment. They are not necessarily stocked at our Ottawa location.

For Canadian orders, unless a product page or written quote identifies the item as special order or final sale, eligible ZZ2 products may be considered for return under the Canadian return requirements in this policy.

Supplier-approved returns may be subject to:

  • Return shipping costs

  • Supplier restocking fees of up to 20%

  • Non-refundable original shipping charges

Orders cannot be cancelled after supplier processing or shipment has begun unless Strobe My Ride confirms otherwise in writing.

ZZ2 and other warehouse-sourced products shipped to the United States remain subject to the U.S. final-sale terms of this policy.

7. Custom, Commercial and Special Orders

The following are final sale unless Strobe My Ride agrees otherwise in writing:

  • Custom-colour or custom-configured products

  • Products with customized wiring, connectors, programming or branding

  • Cut-to-length products

  • Products manufactured or sourced specifically for a customer

  • Special-order products

  • Dealer or wholesale orders

  • Specially priced fleet orders

  • Large-quantity commercial or government orders procured specifically for the purchaser

Deposits and supplier costs associated with custom or special orders are non-refundable once production or supplier processing has begun.

8. Non-Returnable Products

The following products are not eligible for change-of-mind returns:

  • Installed products

  • Wired products

  • Powered or bench-tested products

  • Programmed or modified products

  • Used, altered, damaged or incomplete products

  • Products damaged through incorrect wiring, polarity, voltage or installation

  • Feniex manufacturer-direct products after supplier submission

  • Custom or special-order products

  • Commercial-volume or personalized products

  • Clearance or final-sale products

  • Gift cards

  • Products missing original packaging, hardware or accessories

  • Products returned because the purchaser is not authorized to use a particular colour or flash pattern

  • Products returned because of local legality or regulatory restrictions

  • Products that are incompatible when compatibility requirements were accurately disclosed before purchase

  • U.S. orders except where specifically permitted under this policy

If Strobe My Ride provided materially incorrect written compatibility or compliance information, contact us so the circumstances can be reviewed.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible.

Standard-stock orders may be cancelled before fulfilment begins.

Cancellation is not guaranteed once an order has been:

  • Packed

  • Transferred to a warehouse

  • Submitted to a supplier

  • Customized

  • Shipped

Manufacturer-direct, special-order and custom products cannot be cancelled after supplier submission or production begins.

U.S. final-sale status does not prevent Strobe My Ride from approving cancellation of an eligible standard-stock order before fulfilment begins.

10. Incorrect, Missing or Shipping-Damaged Products

Inspect your order promptly after delivery.

Please report visible shipping damage, missing items or an incorrect product within seven calendar days of delivery.

Delayed reporting may limit our ability to recover the loss from the carrier, but it does not automatically eliminate rights that cannot legally be excluded.

Include:

  • Your order number

  • Photographs of the shipping box and shipping label

  • Photographs or video of the product and damage

  • A description of what is missing, damaged or incorrect

Keep the product, packaging and shipping materials until the claim is resolved.

Strobe My Ride will coordinate the carrier claim and determine the appropriate replacement, repair, parts shipment or refund.

Do not independently return the product or file a separate carrier claim unless we request it.

11. Defective Products and Warranty Claims

The seven-day delivery-reporting period does not replace or shorten the product's warranty.

If a product develops a suspected manufacturing defect, stop using it and contact Strobe My Ride before removing, modifying or returning it.

Warranty periods vary by product line and manufacturer.

The warranty stated on the applicable product page or written quotation governs that product.

Warranty service may include:

  • Troubleshooting and technical support

  • Replacement components

  • Repair

  • Product replacement

  • Another remedy required by applicable law

A refund is not the standard remedy for a warranty claim after a product has been used or installed.

When practical, Strobe My Ride or the applicable manufacturer will repair or replace a confirmed defective product.

12. Warranty Exclusions

Warranty coverage does not normally include:

  • Incorrect installation or wiring

  • Reversed polarity

  • Incorrect voltage

  • Incorrect or inadequate fusing

  • Physical damage

  • Impact or collision damage

  • Abuse or misuse

  • Water intrusion caused by improper installation

  • Unauthorized modification or repair

  • Normal wear

  • Vehicle electrical problems

  • Operation outside the product's stated specifications

Customers may be required to provide photographs, video, wiring information, voltage readings or complete reasonable troubleshooting before a warranty return is authorized.

13. U.S. Warranty Claims

Applicable product warranty coverage remains valid for eligible products shipped to the United States.

U.S. warranty claims are generally handled through:

  • Remote troubleshooting

  • Replacement parts

  • Repair

  • Product replacement

Depending on the claim, customers may be responsible for shipping the product to Strobe My Ride in Canada or another designated warranty location.

Unless Strobe My Ride agrees otherwise in writing, the purchaser may also be responsible for:

  • Return shipping

  • Tracking and insurance

  • Customs documentation

  • Duties

  • Taxes

  • Brokerage fees

  • Import or export charges associated with warranty transportation

Where practical, Strobe My Ride may provide replacement components rather than requiring the entire product to be returned.

A confirmed manufacturing defect does not automatically entitle the purchaser to a refund where repair, parts replacement or product replacement provides an appropriate warranty remedy.

14. U.S. Duties, Tariffs and Import Charges

U.S. purchasers are responsible for applicable:

  • Customs duties

  • Tariffs

  • Import taxes

  • Brokerage charges

  • Customs-clearance fees

  • Carrier import-processing fees

  • Other import-related charges

Where supported, estimated duties or import taxes may be collected during checkout.

Charges not collected at checkout remain the purchaser's responsibility.

Unless expressly stated otherwise, Strobe My Ride does not reimburse duties, tariffs, brokerage charges or other import-related expenses.

Import-related charges are non-refundable to the extent permitted by law.

15. Refused, Abandoned or Returned U.S. Shipments

Refusing delivery or failing to pay customs, tariffs, duties, brokerage or other import charges does not cancel an order and does not automatically create a right to a refund.

If a shipment is:

  • Refused

  • Abandoned

  • Unclaimed

  • Returned because import charges were not paid

  • Returned because the customer supplied an incorrect address

the purchaser may be responsible for:

  • Original shipping charges

  • Return-to-sender charges

  • Duties and tariffs

  • Brokerage or customs charges

  • Carrier fees

  • Storage costs

  • Supplier charges

  • Reshipping costs

  • Other non-recoverable costs associated with the shipment

Any refund that is legally required or otherwise approved may be reduced by these costs where permitted by law.

A final-sale product does not become returnable merely because delivery was refused.

16. International Orders Outside Canada and the United States

Orders shipped outside Canada and the United States may be reviewed individually.

Unless Strobe My Ride expressly agrees otherwise:

  • The purchaser is responsible for international shipping

  • The purchaser is responsible for duties, taxes, brokerage and import charges

  • Customs and carrier delays are outside Strobe My Ride's direct control

  • Original shipping and import-related costs are non-refundable

  • Return shipping and return-related import charges are the purchaser's responsibility

  • All returns require written authorization before shipment

  • Feniex, custom, manufacturer-direct and special-order products remain subject to their applicable final-sale terms

International customers are responsible for confirming local laws, product authorization, colour restrictions and import requirements before ordering.

17. Refund Processing

Approved refunds are issued only after the returned product has been received and inspected unless Strobe My Ride determines another process is appropriate.

If a return is approved:

  • The refund will be issued to the original payment method

  • Applicable shipping, restocking, missing-part, customs or supplier charges may be deducted where permitted

  • We will notify the purchaser when the refund has been processed

Please allow approximately 5–10 business days after processing for the refund to appear, depending on the bank or payment provider.

18. Exchanges

Eligible Canadian products may be exchanged with prior approval.

Any:

  • Price difference

  • Additional shipping cost

  • Applicable restocking fee

must be paid before the replacement product is shipped.

For the fastest resolution, a customer may be asked to place a new order while the original eligible product is returned and refunded separately.

U.S. orders are not eligible for change-of-mind exchanges unless Strobe My Ride expressly approves an exception in writing.

19. How to Request Support, Warranty Service or a Return

Contact Strobe My Ride before returning any product:

Email: sales@strobemyride.ca
Phone: 613-499-9111
Location: Ottawa, Ontario, Canada

Include:

  • Your order number

  • The product involved

  • The reason for the request

  • Photographs or video, when applicable

If a return or warranty shipment is approved, instructions and the correct return address will be provided.

Products sent without authorization may be refused or returned to the sender.

20. Legal and Regulatory Suitability

The purchaser is responsible for confirming that a product is suitable and lawful for their jurisdiction and intended application.

This includes determining whether:

  • A particular warning-light colour is permitted

  • The vehicle is authorized to display that colour

  • The mounting position is permitted

  • Applicable SAE or other performance standards are required

  • The intended flash pattern or operation complies with applicable law

  • The product may legally be imported or installed

A product is not eligible for return solely because the purchaser later determines that they cannot legally use it.

21. Mandatory Consumer Rights

Nothing in this policy limits, excludes or replaces any right or remedy that cannot legally be waived under applicable consumer-protection legislation.

By completing a purchase through StrobeMyRide.ca, the purchaser acknowledges the return, final-sale, cancellation, fulfilment, shipping and warranty conditions disclosed before purchase.

Strobe My Ride reserves the right to inspect returned products and refuse discretionary returns that do not comply with this policy.

Strobe My Ride
Canadian Owned and Operated
Ottawa, Ontario
Be Seen. Be Safe.