Shipping policy

Strobe My Ride Shipping and Delivery Policy

Effective date: August 31, 2026

Strobe My Ride works to provide clear processing times, accurate tracking and dependable shipping throughout Canada and the United States.

Processing and delivery estimates vary depending on whether a product is stocked by Strobe My Ride in Ottawa, supplied through a Canadian warehouse or shipped directly from a manufacturer.

This Shipping and Delivery Policy forms part of the Strobe My Ride Terms of Service, Sale and Product Use.

1. Business Days

Business days are Monday through Friday, excluding statutory holidays observed in Ontario or at the applicable supplier or shipping location.

Orders placed during evenings, weekends or holidays begin processing on the next business day.

2. SMR Line Processing

Most in-stock SMR Line products are stocked at our Ottawa, Ontario location.

In-stock SMR orders normally ship within one to three business days after payment and any required order verification are completed.

We aim to ship most in-stock SMR orders by the next business day, but this is not guaranteed during:

High-volume periods
Product launches
Sales and promotions
Inventory counts
Severe weather
Holidays
Orders requiring configuration or additional verification

A product displayed as available does not necessarily guarantee immediate shipment if inventory is being reconciled or multiple customers purchase the remaining quantity at the same time.

If an item becomes unavailable, we will contact you with the available options.

3. Ottawa Local Pickup

Local pickup may be available for eligible in-stock products at our Ottawa pickup location.

Customers must wait until they receive a Ready for Pickup notification before arriving. An order confirmation does not mean the order is ready.

Pickup instructions will be provided when the order is prepared.

Photo identification or order verification may be required when collecting high-value orders. Orders will be released only to the purchaser or an authorized pickup person.

4. ZZ2 Products

ZZ2 products are generally sourced through Canadian warehouses in Montreal or Vancouver and are not necessarily stocked at our Ottawa location.

ZZ2 orders normally require approximately one to three business days of supplier processing before shipment.

Processing and transit times are estimates and may vary because of:

Warehouse availability
Vehicle-specific product confirmation
Supplier processing volume
Carrier service
Destination
Customs processing for U.S. orders

Tracking will be provided when available after the product has been dispatched.

If timing is critical, contact Strobe My Ride before ordering.

5. Feniex Manufacturer-Direct Products

Feniex products are manufacturer-direct items shipped by Feniex Industries from the United States. They are not stocked or warehoused by Strobe My Ride in Ottawa.

Many Feniex products are manufactured, configured or processed after an order is submitted.

Estimated timing for Canadian Feniex orders:

Manufacturer processing: approximately 2–3 weeks
DHL Express delivery after dispatch: approximately 3–5 business days

Where available, Feniex orders shipping to U.S. addresses may ship directly from Feniex within the United States. Processing times, shipping services and delivery estimates may differ from Canadian orders.

All timelines are estimates and are not guaranteed. Manufacturer production schedules, product availability, customs processing, carrier delays and other circumstances may affect delivery.

Tracking information will be provided when the manufacturer dispatches the order.

Feniex orders become non-cancellable and final sale once submitted to the manufacturer, subject to shipping-damage, incorrect-product, warranty and mandatory legal rights described in our Return, Refund and Warranty Policy.

If your project has a firm deadline, contact Strobe My Ride before ordering so that current availability can be reviewed.

6. Feniex Duties, Taxes and Brokerage for Canadian Orders

Feniex products shipped directly to Canadian customers are sent using a service under which applicable import duties and customs-clearance charges are prepaid or otherwise included.

Canadian customers should not normally receive a separate duty, brokerage or customs-clearance bill at delivery.

The checkout total represents the amount collected by Strobe My Ride for the order, including applicable Canadian sales tax and any displayed shipping charge.

If an unexpected carrier or customs charge is presented at delivery, do not pay it without first contacting Strobe My Ride so that we can investigate.

7. Canadian Shipping Rates

Shipping rates are determined using factors such as:

Delivery address
Package dimensions
Package weight
Product value
Selected carrier service
Oversized-product requirements
Remote-area surcharges

Available rates are normally displayed during checkout.

Canadian parcel delivery generally takes approximately two to seven business days after dispatch. Remote and northern destinations may require additional time.

Processing time and delivery time are separate. For example, a product requiring three business days of processing and five business days in transit may take approximately eight business days to arrive.

8. Free Canadian Shipping on Eligible SMR Products

Free standard shipping is available on qualifying Canadian orders containing at least $199 CAD in eligible SMR-branded products.

The offer:

Applies only to eligible SMR-branded products
Applies only to standard Canadian shipping
Is calculated after discounts and before taxes
Excludes oversized and heavy products
Excludes Feniex, ZZ2 and other third-party products
May exclude destinations subject to exceptional remote-area or carrier surcharges
Has no cash value
Does not apply to U.S. orders unless specifically stated as part of a separate promotion

Orders containing oversized products may still incur shipping charges.

If an order contains both qualifying SMR products and excluded products, shipping charges may still apply to the excluded portion.

Promotional terms may be changed for future orders, but changes will not retroactively alter an accepted order.

9. U.S. Shipping Rates

Eligible products may be shipped to addresses within the United States.

U.S. shipping rates are determined using factors such as:

Delivery address
Package dimensions and weight
Product value
Selected carrier service
Oversized-product requirements
Remote or extended-area surcharges
Customs or import-service requirements

Available shipping rates are normally displayed during checkout.

Delivery times shown by a carrier begin after the order has been processed and dispatched. Customs processing may add additional time.

Strobe My Ride does not guarantee a customs-clearance or delivery date.

10. U.S. Duties, Tariffs, Taxes and Import Charges

Products purchased from Strobe My Ride may be manufactured outside Canada. The country where a product was manufactured may affect applicable U.S. duties, tariffs and import charges even when the product is shipped from our Ottawa warehouse.

Unless expressly stated otherwise, U.S. purchasers are responsible for all applicable:

Customs duties
Tariffs
Import taxes
Brokerage fees
Customs-clearance fees
Carrier import-processing fees
Government-imposed assessments
Other import-related charges

Where supported by our checkout and shipping services, estimated duties or import taxes may be calculated and collected at checkout.

If duties, tariffs, taxes or other import charges are not collected at checkout, they remain the responsibility of the purchaser and may be collected by the carrier, customs authority or another party before or after delivery.

Strobe My Ride does not guarantee tariff, duty or import-charge estimates. Rates and classifications may change based on:

Country of origin
Product classification
Declared value
U.S. government regulations
Tariff changes
Customs determinations

Unless expressly stated otherwise, Strobe My Ride does not absorb or reimburse U.S. tariffs, duties, brokerage charges or import-related costs.

Import-related charges are separate from Strobe My Ride's product and shipping charges and are generally non-refundable.

11. Oversized Products and Freight

Large lightbars and other oversized or heavy products may require special handling, oversized parcel service or freight delivery.

Additional requirements may include:

A commercial delivery address
A loading dock or suitable unloading area
An appointment for delivery
A signature
Additional handling or remote-area charges
Additional cross-border freight requirements for U.S. shipments

The checkout system might not always calculate exceptional freight requirements accurately.

If the displayed rate does not cover the available freight service, Strobe My Ride will contact the customer before shipment. The customer may approve the revised shipping arrangement or cancel the unshipped affected item for a refund.

Inspect oversized and freight shipments before accepting them whenever possible. Note visible exterior damage on the carrier's delivery record and take photographs before opening the package.

12. Split Shipments

Orders containing products from different locations or suppliers may ship separately.

A customer may receive:

Multiple tracking numbers
Packages from different origins
Packages arriving on different dates

Receiving part of an order does not necessarily mean that the remaining products have been omitted.

Additional shipping charges will not be added solely because Strobe My Ride chooses to divide an order after accepting the displayed shipping amount, unless the customer requests a different shipping arrangement.

Separate shipments entering the United States may be processed individually by customs or the applicable carrier.

13. Tracking Information

A shipping confirmation is normally emailed after a shipment has been dispatched and tracking becomes available.

Please allow 24–48 hours after receiving tracking information for the carrier's first scan or tracking movement to appear.

Manufacturer-direct tracking might not become available until the manufacturer completes processing and transfers the shipment to the carrier.

Customers are responsible for monitoring tracking and retrieving delivered packages promptly.

14. Delivery Estimates and Delays

Processing and delivery dates are estimates unless Strobe My Ride expressly guarantees a date in writing.

Delays may result from:

Carrier service interruptions
Severe weather
Wildfires, floods or other emergencies
Customs inspections
Customs clearance
Labour disruptions
Supplier production delays
Remote-area service limitations
Government actions
Tariffs or import restrictions
Incorrect or incomplete addresses
Events outside our reasonable control

A delayed tracking update does not necessarily mean that a shipment is lost.

Where applicable law provides cancellation or refund rights because of a delivery delay, those rights remain unaffected by this policy.

15. Damaged Shipments

Inspect your order promptly after delivery.

Please report visible shipping damage within seven calendar days by contacting Strobe My Ride and providing:

Your order number
Photographs of the exterior shipping package
A photograph of the shipping label
Photographs or video of the damaged product
A description of the damage

Keep the product and all shipping materials until the claim is resolved.

Strobe My Ride will coordinate the carrier claim and determine the appropriate replacement, repair, parts shipment or refund. Do not independently return the product or file a competing carrier claim unless we request it.

The seven-day reporting request helps preserve carrier-claim evidence. It does not remove any right that cannot legally be excluded.

16. Lost Shipments

If tracking stops updating or a package does not arrive within the expected period, contact Strobe My Ride.

We will review the tracking information and, where appropriate, open an investigation with the carrier.

A replacement or refund will not normally be issued while the carrier's investigation remains active unless required by law or approved by Strobe My Ride.

If the carrier confirms that a package was lost before delivery, Strobe My Ride will arrange an appropriate replacement or refund.

17. Packages Marked as Delivered

Responsibility for a package transfers to the purchaser after the carrier confirms delivery at the shipping address supplied with the order, except where applicable law provides otherwise.

If tracking shows delivery but the package cannot be located:

Check the delivery area, side doors, garage and other safe-drop locations.
Ask other occupants, reception staff or nearby neighbours whether they accepted it.
Review any carrier delivery photograph or notice.
Contact Strobe My Ride promptly if the package remains missing.

We will assist with reasonable carrier inquiries. However, Strobe My Ride is not automatically responsible for theft or disappearance after confirmed delivery.

Signature-required service may be used for high-value orders.

18. Address Accuracy

Customers must provide a complete and accurate shipping address.

Before completing checkout, confirm:

Street number and street name
Unit, apartment or suite number
City
Province or state
Postal or ZIP code
Recipient name
Telephone number
Business name, where applicable

Contact us immediately if an address needs to be corrected. Changes cannot be guaranteed after processing or shipment begins.

The customer is responsible for additional costs caused by:

Incorrect or incomplete addresses
Carrier address corrections
Requested redirection
Refused delivery
Failure to retrieve a held package
Reshipment after a package is returned
Customs or import problems resulting from inaccurate customer information

Some courier services cannot deliver to a post-office box. A physical street address may be required.

19. Returned-to-Sender and Refused Packages

If a package is returned because it was refused, unclaimed, incorrectly addressed, import charges were not paid or the carrier could not complete delivery, Strobe My Ride will contact the purchaser after receiving it.

The purchaser may be responsible for:

Original shipping costs
Return-to-sender charges
Address-correction fees
Reshipping costs
Supplier fees
Duties and tariffs
Brokerage or customs fees
Carrier import-processing charges
Applicable restocking fees

Refusing a shipment or declining to pay applicable customs, tariff, duty, brokerage or import charges does not cancel the order and does not automatically create a right to a refund.

Manufacturer-direct, custom, final-sale and U.S. final-sale products do not become returnable merely because delivery was refused or import charges were not paid.

Any refund that is legally required or otherwise approved will be governed by the Return, Refund and Warranty Policy and may be reduced by non-recoverable shipping, customs, carrier or import-related costs where permitted by law.

20. U.S. Orders and Final-Sale Terms

Online checkout is available for eligible products shipping to addresses in the United States.

Not every product is necessarily available for U.S. delivery. Strobe My Ride may restrict individual products, colours, configurations or brands from U.S. sale or shipment.

Unless otherwise expressly stated, U.S. orders are final sale and are not eligible for change-of-mind returns or exchanges.

Final-sale status does not affect claims involving:

Products damaged during shipping
Incorrect products supplied by Strobe My Ride
Confirmed manufacturing defects
Applicable product warranty coverage
Rights that cannot legally be excluded

Customers are responsible for confirming before purchase that:

The product is permitted for import
The selected warning-light colour or configuration is legal for their intended use
The product meets any applicable federal, state or local requirements
They have any authorization required to operate the product
Their shipping address can receive the applicable carrier service

The purchaser's inability to legally use a selected warning-light colour, configuration or product in their jurisdiction does not make the product returnable.

Please review our Return, Refund and Warranty Policy before placing a U.S. order.

21. International Orders Outside Canada and the United States

Online checkout is intended for eligible Canadian and United States delivery addresses.

Customers, dealers, distributors, fleets and commercial purchasers outside Canada and the United States are welcome to contact us regarding potential orders or distribution opportunities.

International orders outside Canada and the United States may be reviewed individually before acceptance.

Unless Strobe My Ride expressly confirms otherwise in writing, international purchasers are responsible for:

International shipping
Duties and tariffs
Taxes
Brokerage and customs-clearance charges
Import permits and documentation
Product admissibility
Local legal authorization and compliance

International processing and delivery estimates will be provided when reasonably available but remain subject to customs and carrier delays.

Import-related charges are non-refundable. Refused or abandoned international shipments are subject to the Return, Refund and Warranty Policy.

22. Fraud Prevention and Order Verification

Orders may be reviewed using Shopify and payment-provider fraud-prevention tools.

Processing may be delayed while we review:

Billing and shipping discrepancies
Payment authorization concerns
Unusually large or high-value purchases
Repeated payment attempts
Freight-forwarding addresses
Cross-border orders requiring additional verification
Other indicators of possible unauthorized activity

We may request additional verification through an appropriate secure method before shipment.

If an order cannot be reasonably verified, Strobe My Ride may cancel it and refund the payment to the original payment method.

23. Order Changes and Cancellations

Contact Strobe My Ride immediately if you need to request an order change or cancellation.

Standard-stock orders may be changed or cancelled before fulfilment begins. Requests cannot be guaranteed once an order has been packed, transferred to a supplier or shipped.

Feniex, custom and other manufacturer-direct or special-order products cannot be cancelled after supplier submission or production begins.

U.S. final-sale status does not prevent cancellation of an eligible standard-stock order if Strobe My Ride approves the cancellation before fulfilment begins.

24. Contact Strobe My Ride

For shipping questions, tracking assistance or delivery problems, contact:

Strobe My Ride
Ottawa, Ontario, Canada
Email: sales@strobemyride.ca
Phone: 613-499-9111
Website: StrobeMyRide.ca

Please include your order number when contacting us about an existing shipment.

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