Shipping policy

Strobe My Ride Shipping and Delivery Policy

Effective date: August 24, 2026

Strobe My Ride works to provide clear processing times, accurate tracking and dependable shipping throughout Canada.

Processing and delivery estimates vary depending on whether a product is stocked by Strobe My Ride in Ottawa, supplied through a Canadian warehouse or shipped directly from a manufacturer.

This Shipping and Delivery Policy forms part of the Strobe My Ride Terms of Service, Sale and Product Use.

1. Business Days

Business days are Monday through Friday, excluding statutory holidays observed in Ontario or at the applicable supplier or shipping location.

Orders placed during evenings, weekends or holidays begin processing on the next business day.

2. SMR Line Processing

Most in-stock SMR Line products are stocked at our Ottawa, Ontario location.

In-stock SMR orders normally ship within one to three business days after payment and any required order verification are completed.

We aim to ship most in-stock SMR orders by the next business day, but this is not guaranteed during:

  • High-volume periods

  • Product launches

  • Sales and promotions

  • Inventory counts

  • Severe weather

  • Holidays

  • Orders requiring configuration or additional verification

A product displayed as available does not necessarily guarantee immediate shipment if inventory is being reconciled or multiple customers purchase the remaining quantity at the same time.

If an item becomes unavailable, we will contact you with the available options.

3. Ottawa Local Pickup

Local pickup may be available for eligible in-stock products at our Ottawa pickup location.

Customers must wait until they receive a Ready for Pickup notification before arriving. An order confirmation does not mean the order is ready.

Pickup instructions will be provided when the order is prepared.

Photo identification or order verification may be required when collecting high-value orders. Orders will be released only to the purchaser or an authorized pickup person.

4. ZZ2 Products

ZZ2 products are generally sourced through Canadian warehouses in Montreal or Vancouver and are not necessarily stocked at our Ottawa location.

ZZ2 orders normally require approximately one to three business days of supplier processing before shipment.

Processing and transit times are estimates and may vary because of:

  • Warehouse availability

  • Vehicle-specific product confirmation

  • Supplier processing volume

  • Carrier service

  • Destination

Tracking will be provided when available after the product has been dispatched.

If timing is critical, contact Strobe My Ride before ordering.

5. Feniex Manufacturer-Direct Products

Feniex products are manufacturer-direct items shipped by Feniex Industries from the United States. They are not stocked or warehoused by Strobe My Ride in Ottawa.

Many Feniex products are manufactured, configured or processed after an order is submitted.

Estimated timing for Canadian Feniex orders:

  • Manufacturer processing: approximately 2–3 weeks

  • DHL Express delivery after dispatch: approximately 3–5 business days

These timelines are estimates and are not guaranteed. Manufacturer production schedules, product availability, customs processing, carrier delays and other circumstances may affect delivery.

Tracking information will be provided when the manufacturer dispatches the order.

Feniex orders become non-cancellable and final sale once submitted to the manufacturer, subject to shipping-damage, incorrect-product, warranty and mandatory legal rights described in our Return, Refund and Warranty Policy.

If your project has a firm deadline, contact Strobe My Ride before ordering so that current availability can be reviewed.

6. Feniex Duties, Taxes and Brokerage for Canadian Orders

Feniex products shipped directly to Canadian customers are sent using a service under which applicable import duties and customs-clearance charges are prepaid or otherwise included.

Canadian customers should not normally receive a separate duty, brokerage or customs-clearance bill at delivery.

The checkout total represents the amount collected by Strobe My Ride for the order, including applicable Canadian sales tax and any displayed shipping charge.

If an unexpected carrier or customs charge is presented at delivery, do not pay it without first contacting Strobe My Ride so that we can investigate.

7. Canadian Shipping Rates

Shipping rates are determined using factors such as:

  • Delivery address

  • Package dimensions

  • Package weight

  • Product value

  • Selected carrier service

  • Oversized-product requirements

  • Remote-area surcharges

Available rates are normally displayed during checkout.

Canadian parcel delivery generally takes approximately two to seven business days after dispatch. Remote and northern destinations may require additional time.

Processing time and delivery time are separate. For example, a product requiring three business days of processing and five business days in transit may take approximately eight business days to arrive.

8. Free Canadian Shipping on Eligible SMR Products

Free standard shipping is available on qualifying Canadian orders containing at least $199 CAD in eligible SMR-branded products.

The offer:

  • Applies only to eligible SMR-branded products

  • Applies to standard Canadian shipping

  • Is calculated after discounts and before taxes

  • Excludes oversized and heavy products

  • Excludes Feniex, ZZ2 and other third-party products

  • May exclude destinations subject to exceptional remote-area or carrier surcharges

  • Has no cash value

Orders containing oversized products may still incur shipping charges.

If an order contains both qualifying SMR products and excluded products, shipping charges may still apply to the excluded portion.

Promotional terms may be changed for future orders, but changes will not retroactively alter an accepted order.

9. Oversized Products and Freight

Large lightbars and other oversized or heavy products may require special handling, oversized parcel service or freight delivery.

Additional requirements may include:

  • A commercial delivery address

  • A loading dock or suitable unloading area

  • An appointment for delivery

  • A signature

  • Additional handling or remote-area charges

The checkout system might not always calculate exceptional freight requirements accurately.

If the displayed rate does not cover the available freight service, Strobe My Ride will contact the customer before shipment. The customer may approve the revised shipping arrangement or cancel the unshipped affected item for a refund.

Inspect oversized and freight shipments before accepting them whenever possible. Note visible exterior damage on the carrier’s delivery record and take photographs before opening the package.

10. Split Shipments

Orders containing products from different locations or suppliers may ship separately.

A customer may receive:

  • Multiple tracking numbers

  • Packages from different origins

  • Packages arriving on different dates

Receiving part of an order does not necessarily mean that the remaining products have been omitted.

Additional shipping charges will not be added solely because Strobe My Ride chooses to divide an order after accepting the displayed shipping amount, unless the customer requests a different shipping arrangement.

11. Tracking Information

A shipping confirmation is normally emailed after a shipment has been dispatched and tracking becomes available.

Please allow 24–48 hours after receiving tracking information for the carrier’s first scan or tracking movement to appear.

Manufacturer-direct tracking might not become available until the manufacturer completes processing and transfers the shipment to the carrier.

Customers are responsible for monitoring tracking and retrieving delivered packages promptly.

12. Delivery Estimates and Delays

Processing and delivery dates are estimates unless Strobe My Ride expressly guarantees a date in writing.

Delays may result from:

  • Carrier service interruptions

  • Severe weather

  • Wildfires, floods or other emergencies

  • Customs inspections

  • Labour disruptions

  • Supplier production delays

  • Remote-area service limitations

  • Government actions

  • Tariffs or import restrictions

  • Incorrect or incomplete addresses

  • Events outside our reasonable control

A delayed tracking update does not necessarily mean that a shipment is lost.

Where applicable law provides cancellation or refund rights because of a delivery delay, those rights remain unaffected by this policy.

13. Damaged Shipments

Inspect your order promptly after delivery.

Please report visible shipping damage within seven calendar days by contacting Strobe My Ride and providing:

  • Your order number

  • Photographs of the exterior shipping package

  • A photograph of the shipping label

  • Photographs or video of the damaged product

  • A description of the damage

Keep the product and all shipping materials until the claim is resolved.

Strobe My Ride will coordinate the carrier claim and determine the appropriate replacement, repair, parts shipment or refund. Do not independently return the product or file a competing carrier claim unless we request it.

The seven-day reporting request helps preserve carrier-claim evidence. It does not remove any right that cannot legally be excluded.

14. Lost Shipments

If tracking stops updating or a package does not arrive within the expected period, contact Strobe My Ride.

We will review the tracking information and, where appropriate, open an investigation with the carrier.

A replacement or refund will not normally be issued while the carrier’s investigation remains active unless required by law or approved by Strobe My Ride.

If the carrier confirms that a package was lost before delivery, Strobe My Ride will arrange an appropriate replacement or refund.

15. Packages Marked as Delivered

Responsibility for a package transfers to the purchaser after the carrier confirms delivery at the shipping address supplied with the order, except where applicable law provides otherwise.

If tracking shows delivery but the package cannot be located:

  1. Check the delivery area, side doors, garage and other safe-drop locations.

  2. Ask other occupants, reception staff or nearby neighbours whether they accepted it.

  3. Review any carrier delivery photograph or notice.

  4. Contact Strobe My Ride promptly if the package remains missing.

We will assist with reasonable carrier inquiries. However, Strobe My Ride is not automatically responsible for theft or disappearance after confirmed delivery.

Signature-required service may be used for high-value orders.

16. Address Accuracy

Customers must provide a complete and accurate shipping address.

Before completing checkout, confirm:

  • Street number and street name

  • Unit, apartment or suite number

  • City and province

  • Postal code

  • Recipient name

  • Telephone number

  • Business name, where applicable

Contact us immediately if an address needs to be corrected. Changes cannot be guaranteed after processing or shipment begins.

The customer is responsible for additional costs caused by:

  • Incorrect or incomplete addresses

  • Carrier address corrections

  • Requested redirection

  • Refused delivery

  • Failure to retrieve a held package

  • Reshipment after a package is returned

Some courier services cannot deliver to a post-office box. A physical street address may be required.

17. Returned-to-Sender and Refused Packages

If a package is returned because it was refused, unclaimed, incorrectly addressed or could not be delivered, Strobe My Ride will contact the purchaser after receiving it.

The purchaser may be responsible for:

  • Original shipping costs

  • Return-to-sender charges

  • Address-correction fees

  • Reshipping costs

  • Supplier fees

  • Applicable restocking fees

Any refund will be governed by the Return, Refund and Warranty Policy.

Manufacturer-direct, custom and final-sale products do not become returnable merely because delivery was refused.

18. Fraud Prevention and Order Verification

Orders may be reviewed using Shopify and payment-provider fraud-prevention tools.

Processing may be delayed while we review:

  • Billing and shipping discrepancies

  • Payment authorization concerns

  • Unusually large or high-value purchases

  • Repeated payment attempts

  • Freight-forwarding addresses

  • Other indicators of possible unauthorized activity

We may request additional verification through an appropriate secure method before shipment.

If an order cannot be reasonably verified, Strobe My Ride may cancel it and refund the payment to the original payment method.

19. International and U.S. Orders

Online checkout is currently intended primarily for Canadian delivery addresses.

International dealer, distributor, fleet and special-order inquiries are welcome and may be reviewed individually before an order is accepted.

Unless Strobe My Ride expressly confirms otherwise in writing, purchasers outside Canada are responsible for:

  • International shipping

  • Duties and tariffs

  • Taxes

  • Brokerage and customs-clearance charges

  • Import permits and documentation

  • Product admissibility

  • Local legal authorization and compliance

International processing and delivery estimates will be provided when reasonably available but remain subject to customs and carrier delays.

Import-related charges are non-refundable. Refused or abandoned international shipments are subject to the Return, Refund and Warranty Policy.

20. Order Changes and Cancellations

Contact Strobe My Ride immediately if you need to request an order change or cancellation.

Standard-stock orders may be changed or cancelled before fulfilment begins. Requests cannot be guaranteed once an order has been packed, transferred to a supplier or shipped.

Feniex, custom and other manufacturer-direct or special-order products cannot be cancelled after supplier submission or production begins.

21. Contact Strobe My Ride

For shipping questions, tracking assistance or delivery problems, contact:

Strobe My Ride
Ottawa, Ontario, Canada
Email: sales@strobemyride.ca
Phone: 613-499-9111
Website: StrobeMyRide.ca

Please include your order number when contacting us about an existing shipment.

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